This FAQ will help to assist you in the configuration, connection and operation of anthaVPN? for Palm platforms. If you need further assistance, please contact your reseller directly. For those who purchased through anthasoft, and want to contact us, please click here The troubleshooting tips will help us resolve your issues faster. For additional information, you can also reference the User Guide and the Server Configuration Guides included in the installer package of the client. General How can I tell what version OS I have on this Palm? How do I install applications on the Palm? Which PalmOS devices have been tested with anthaVPN? Tools What tools are available for tweaking anthaVPN performance? What tools are available for troubleshooting and checking my connection Statistics? IKE Issues I am getting the three replies and the connections established "OK" message but not the three beeps. When logging on, I received the error "Failed to Receive Reply". top General Q. How can I tell what version OS I have on this Palm device? Click on Home. Tap the top left hand corner to see the menu options. Click Info then select Version. Q. How do I install applications on the Palm? Shortcut is to double click on the PRC or PDB file. The Palm Install Tool will automatically start. Choose the profile your handheld is using and click OK. Click Done and Hotsync. Q. Which PalmOS devices have been tested with anthaVPN? The list of devices supported by the current version of anthaVPN can be found here. For older versions of anthaVPN, please Contact Us . top Tools Q. I can connect to my VPN Gateway but I am experiencing performance issues. What tools are available for tweaking antha? For connections that require you to stay connected for a large amount of time, you can set the SA Lifetime. Edit your profile and go to the second page. Q. What tools are available for troubleshooting and checking my connection Statistics? anthaVPN comes with a suite of tools to help you troubleshoot and check statistics for your connection: View Log: Get detailed error information during the negotiation of the tunnel IPSec Policy: List the routing table for the tunnel. You can check the routing table to see whether packets destined to a certain destination will be routed through the tunnel our bypass the tunnel IPSec Status: This view will provide status of your connection such as Gateway IP, Client IP, DNS/WINS information, and certain gateway setting IP Packet Statistics: Shows how many packets are encrypted, decrypted, bypassed or dropped during communication top IKE Issues Q. When logging on, I received the error "Failed to Receive Reply". This could happen if you entered an incorrect public IP address for your VPN gateway. Check to see if you can reach the public IP address of your VPN gateway without the IPSec driver.